About Cosmotec Contact Centerc
Cosmotec Contact Centre is an ISO-certified business process outsourcing (BPO) company located in the heart of the historic Epifanio Delos Santos Avenue (EDSA) along Cubao,Quezon City, Metro Manila, Philippines. It specializes in voice and non-voice services, and has established itself as a reliable total solutions partner of various international clients with outbound and inbound campaigns in the United States of America, Canada, United Kingdom, Australia, New Zealand and other Asian countries.
Cosmotec Contact Centre is particularly proud of its pool of well-trained and professional call center agents who define the organization’s high quality and excellent services. It has a distinct advantage of being affiliated with Cosmotec College, a government-certified learning institution which provides year-round skills training and scholarships to potential professional recruits to the BPO industry. Thus, addressing the high turn over as well as the lack of properly-trained call center agents and BPO talents.
Cosmotec Contact Centre is well-known for its flexible, cost-efficient, and customer-focused approach in delivering total services that exceed client expectations. It has a fully-redundant system and is equipped with cutting-edge communications technology and IT infrastructure. Agents are provided with lockers, nap room, pantry, library, and audio-visual room.
Cosmotec Contact Centre is registered with the Philippine Economic Zone Authority (PEZA) and is an active member of the Call Center Association of the Philippines (CCAP), as well as the Business Process Association of the Philippines (BPAP)